Shipping Policy

Shipping Policy


Thank you for choosing Urban Luxe Vibe! We are dedicated to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy below to understand how we process and deliver your orders.

1. Order Processing:

  • All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your payment confirmation. Customized or made-to-order items may have longer processing times, and this will be clearly communicated on the product page.

2. Shipping Methods:

  • We offer various shipping methods based on your location and the nature of the items ordered. Standard shipping options and estimated delivery times will be displayed during the checkout process.

3. Shipping Costs:

  • Shipping costs are calculated at checkout and are based on the weight, dimensions, and destination of your order. We may offer free shipping promotions during specified periods, and details will be clearly communicated on our website.

4. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to track your package's progress in real-time.

5. International Shipping:

  • We currently offer international shipping to select countries. International shipping costs and delivery times may vary. Please note that customs fees, taxes, or duties imposed by the destination country are the responsibility of the customer.

6. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Delays:

  • While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or other factors may cause delays. We appreciate your understanding in such situations.

8. Lost or Stolen Packages:

  • Urban Luxe Vibe is not responsible for lost or stolen packages. Please ensure the delivery address provided is secure. If you believe your package has been lost or stolen, contact the carrier and our customer support team for assistance.

9. Returns Due to Non-Delivery:

  • If a package is returned to us due to non-delivery, the customer will be responsible for any re-shipping costs.

10. Contact Information:

  • For any questions about your order or our shipping policy, please contact our customer support team.

Thank you for shopping with Urban Luxe Vibe!